Do you offer refunds?

We do not offer refunds because of the monthly nature of the subscription. The service reserves design and development capacity for your team during the active cycle, even if you later decide to use it more or less. What you can do is cancel before the next billing cycle.

The subscription buys availability, not an isolated asset

In a closed project, work happens against a defined scope. In a subscription, capacity is reserved to handle ongoing requests within a period. That difference changes the refund logic. If the month was available for your team, that capacity cannot be sold again later.

That is why it is better to enter the plan with a minimum queue of needs. If you still do not know what you are going to request, it is probably better to organize internal demand before subscribing.

How to reduce risk before starting

• Audit your demand: review whether there are enough recurring requests to justify a monthly plan.
• Separate large projects: complete branding or a new website should not depend on loose hours.
• Define an owner: someone needs to prioritize, approve, and consolidate feedback.
• Prepare materials: copy, access, assets, and references need to be ready to use.

Cancellation is the right exit if the plan no longer fits

If volume drops, the team changes, or marketing pauses, you can cancel before the next cycle. There is no need to turn a subscription into something that no longer has demand. The opposite can also happen: volume grows and you need to review the plan inside the Ander.Agency subscription.

Before hiring, ask whether you have real recurring work; if the answer is no, do not force it.